Data Spectrum Corporation

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Product Returns
and Return
Policy

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Returns


Data Spectrum Corporation has a 30-day warranty/return policy on all products, providing they have not been used. We want you to be a satisfied customer of ours. Please follow these steps:

  1. Either call @ (919) 732-6800, e-mail info@spect.com or send us a fax @ (919) 732-2260 for your Return Merchandize Authorization (RMA) number and shipping instructions. Shipments without RMA # will not be accepted.
  2. Your order must be shipped complete in its original box, safely packed with all packaging materials. Please provide the following information within the package: your name, address, telephone number and date of receipt. Please write the RMA number clearly on the outside of the box.
  3. Upon receipt of the returned item Data Spectrum Corporation (if not damaged) will either credit your method of payment (credit card or send a refund) or ship the replacement item.

Damaged Shipments

Within 7 days or receipt, if you received damaged product and were unable to refuse shipment, please call (919) 732-6800 immediately. Please follow these steps:

  1. Upon receiving your order you should immediately open and inspect your order in front of the UPS driver. You should refuse shipment if the package(s) appear damaged.
  2. If you received a damaged product and were unable to refuse shipment, please call (919) 732-6800 immediately.
  3. Keep all packaging materials in the same condition as you received them. Claims cannot be made if packaging material is missing.
  4. Do not ship the package back to Data Spectrum Corporation. Wait for the carrier to inspect and pick up the package.

Defective Items

If you receive an item that is defective in some way, please follow these steps:

  1. Either call @ (919) 732-6800, e-mail info@spect.com or send us a fax @ (919) 732-2260. We will send you replacement part(s) when it is warranted instead of asking you to return the item. If you are asked to return the products we will issue you a Return Merchandize Authorization (RMA) number and shipping instructions. Shipments without an RMA # will not be accepted.
  2. Your order must be shipped complete in its original box or another sturdy carton, safely packed with all packaging materials. Please provide the following information within the package: your name, address, telephone number and date of receipt, and what the problem seems to be. Please write the RMA number clearly on the outside of the box.
  3. Upon receipt of the returned item Data Spectrum Corporation will ship the replacement item.


Shipping Errors

Data Spectrum Corporation closely monitors its orders to ensure that you receive what you order, but when an error occurs we will replace the order and give you instructions on how to return the item(s) at our expense. Please notify us within 7 days of receipt of your order.

Returning Used Products For Modifications And/Or Repairs Please Note

Either call @ (919) 732-6800, e-mail info@spect.com or send us a fax @ (919) 732-2260 to advise us of what you need.

You will be responsible for shipping charges.

THE PRODUCT MUST BE CLEAN AND DRY; ANY PRODUCT RETURNED WITH ANY EVIDENCE OF ACTIVITY/MOISTURE WILL NOT BE ACCEPTED.

Your order must be shipped complete in a sturdy carton, safely packed; you will be responsible for any package received that is damaged. Please provide the following information within the package: your name, address, telephone number and date of receipt, and your instructions.

Upon receipt of the returned item Data Spectrum Corporation will contact you about any repairs that are needed.





©2007 Data Spectrum Corporation . . . . . Last Rev: 17 Mar. 2007